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Professional Services

This game focuses on the special people-challenges faced by professional service organizations, issues that also confront service departments within other companies. Teams gain valuable insights into important issues common to many service-based situations, such as:
  • driving growth in staff resources through several seniority levels, balancing recruitment, promotion and turnover,
  • matching growth in client numbers to the firm’s capacity to serve them,
  • managing the growth of critical intangible resources, such as reputation and knowledge,
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